Overseas Customers will no longer feel doubtful about the products they import just because the best Technical Support from the manufacturer is far away. We provide it literally right in the palm of their hands!
The most important issue for anyone who spends a significant amount of money on a product like equipment or another piece of machinery is the risk that the investment could not generate the expected financial return in a convenient period of time. This complicates the decision of buying.
On the other hand, sellers have to spend a considerable amount of money on advertisements and other promotions to convince buyers that their products are worth the buyer's investment. This scenario is more complicated when customers are in a different country with a different language, commerce regulations, and culture -- leaving sellers the only option of relying on a local distributor or reseller. However, customers wonder how they will obtain the best Technical Support with the manufaturers' quality standards. Are local distributors or resellers providing that key element in order to consolidate a sale and preserve the integrity of the brand while keeping the door open for smooth future sale transactions?
Latin-America and the Caribbean maintain a high demand for sales and representation of equipment, parts, and other related products. However, most of these countries require additional training in the maintenance and operation of the machinery to be able to reach the expected top productivity with focus on personnel safety.
Vicotek prepares and brings this training to the region by considering their language, regulations, level of technical knowledge, culture, and maintenance resources. It makes buyers, owners, and users more satisfied with their units and creates a bonded business relationship with the brand.
This is the key element that keeps the door open to an everlasting solid business relationship
Warranty, Repair, and Maintenance Parts are the main concern of any buyer that wants to acquire equipment. Likewise, sellers want to keep warranties to the minimum to increase customer satisfaction and to keep any associated cost low. Uncertainty and trustworthiness are major challenges in a sales negotiation. It depends on the equipment's reputation, expected longevity (new or used), quality and distance to the technical support.
Vicotek has been providing parts and technical support for many years to many buyers. With that experience we have established warranty plans together with maintenance programs to consolidate the fidelity in the sellers and products we represent.
We at Vicotek are experts in the process of Specialized International Sales and Representation along with the challenges and opportunities from either side's view, whether manufacturers or buyers. We attribute the success of our vision to refraining from selling just any product in any international market and instead focus on our team's expertise and passion:
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